Comments for Trevor Fitzgerald http://trevorfitzgerald.com I like to make things happen. Thu, 03 Nov 2011 16:44:35 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Websites are never finished, only abandoned by Michael Grech http://trevorfitzgerald.com/websites-are-never-finished-only-abandoned/#comment-106 Michael Grech Thu, 03 Nov 2011 16:44:35 +0000 http://trevorfitzgerald.com/?p=141#comment-106 So true man. So true man.

]]> Comment on Press Tags: An ingenious plugin to discover trending topics among WordPress blogs by Tokyobling http://trevorfitzgerald.com/press-tags-an-ingenious-plugin-to-discover-trending-topics-among-wordpress-blogs/#comment-96 Tokyobling Wed, 19 Oct 2011 05:02:42 +0000 http://trevorfitzgerald.com/?p=99#comment-96 Hi! Sounds like a nice plugin. Have you gotten a lot of feedback from users? It'd be great to see it "in the wild". Any link recommendations? Hi! Sounds like a nice plugin. Have you gotten a lot of feedback from users? It’d be great to see it “in the wild”. Any link recommendations?

]]> Comment on Customer support shouldn’t be a premium feature by Elyza http://trevorfitzgerald.com/customer-support-should-not-be-a-premium-feature/#comment-92 Elyza Mon, 17 Oct 2011 16:51:00 +0000 http://trevorfitzgerald.com/?p=209#comment-92 Abstoluely first rate and copper-bottomed, gentlemen! Abstoluely first rate and copper-bottomed, gentlemen!

]]> Comment on Customer support shouldn’t be a premium feature by Trevor Fitzgerald http://trevorfitzgerald.com/customer-support-should-not-be-a-premium-feature/#comment-77 Trevor Fitzgerald Mon, 26 Sep 2011 17:01:36 +0000 http://trevorfitzgerald.com/?p=209#comment-77 That's another good point. The Premium plan customers might feel they're paying too much for your service if they never use the phone privileges included with their account. That’s another good point. The Premium plan customers might feel they’re paying too much for your service if they never use the phone privileges included with their account.

]]> Comment on Customer support shouldn’t be a premium feature by Chris Booth http://trevorfitzgerald.com/customer-support-should-not-be-a-premium-feature/#comment-76 Chris Booth Mon, 26 Sep 2011 16:19:09 +0000 http://trevorfitzgerald.com/?p=209#comment-76 It isn't easy deciding where to fall on the sales and support spectrum. Having dedicated sales and support staff available by phone 24/7 is almost always too costly, where as creating a completely no-touch sales and support process will most likely leave many customers frustrated. Companies are better off not drawing attention to the cost of support and providing the same support across the board as opposed to letting the customer think 1) they don't have access to the best support available because they've chosen a lower tier option, or 2) they are paying more for support than other customers even if they may never need it. It isn’t easy deciding where to fall on the sales and support spectrum. Having dedicated sales and support staff available by phone 24/7 is almost always too costly, where as creating a completely no-touch sales and support process will most likely leave many customers frustrated.

Companies are better off not drawing attention to the cost of support and providing the same support across the board as opposed to letting the customer think 1) they don’t have access to the best support available because they’ve chosen a lower tier option, or 2) they are paying more for support than other customers even if they may never need it.

]]> Comment on Websites are never finished, only abandoned by Anne MacKay http://trevorfitzgerald.com/websites-are-never-finished-only-abandoned/#comment-52 Anne MacKay Fri, 12 Aug 2011 12:06:52 +0000 http://trevorfitzgerald.com/?p=141#comment-52 I disagree, I don't find that website perfect. There's no enter or skip intro icon and it's too lengthy, I got bored and it took too long to figure out what the website was. It was cute but too repetitive. That's my opinion and I'm sticking with it! I disagree, I don’t find that website perfect. There’s no enter or skip intro icon and it’s too lengthy, I got bored and it took too long to figure out what the website was. It was cute but too repetitive. That’s my opinion and I’m sticking with it!

]]> Comment on Websites are never finished, only abandoned by Trevor Fitzgerald http://trevorfitzgerald.com/websites-are-never-finished-only-abandoned/#comment-48 Trevor Fitzgerald Wed, 10 Aug 2011 22:59:08 +0000 http://trevorfitzgerald.com/?p=141#comment-48 Ha! I guess you're right. I wouldn't know what to do to improve that site. Ha! I guess you’re right. I wouldn’t know what to do to improve that site.

]]> Comment on Websites are never finished, only abandoned by Cary http://trevorfitzgerald.com/websites-are-never-finished-only-abandoned/#comment-47 Cary Wed, 10 Aug 2011 21:45:37 +0000 http://trevorfitzgerald.com/?p=141#comment-47 http://zombo.com/ proves this incorrect. http://zombo.com/ proves this incorrect.

]]> Comment on What do these logos have in common? by Trevor Fitzgerald http://trevorfitzgerald.com/what-do-these-logos-have-in-common/#comment-9 Trevor Fitzgerald Mon, 03 Jan 2011 19:48:06 +0000 http://trevorfitzgerald.com/?p=20#comment-9 Indeed! The man knows his restaurants. Indeed! The man knows his restaurants.

]]> Comment on What do these logos have in common? by Matt Lincoln Russell http://trevorfitzgerald.com/what-do-these-logos-have-in-common/#comment-8 Matt Lincoln Russell Mon, 03 Jan 2011 18:51:28 +0000 http://trevorfitzgerald.com/?p=20#comment-8 And in swoops Ryan with the etymology of Royal Oak Mediterranean cuisine! Impressive. And in swoops Ryan with the etymology of Royal Oak Mediterranean cuisine! Impressive.

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